Creating Value™ Program for Employees and Leaders
Guest Services and Sales Training
Build cohesive teams that are focused, energized, and accountable.
The heart of a successful business is teamwork. A cohesive, motivated staff builds morale, leads to better guest experiences, and ultimately increases revenue.
Our signature program—customized to your exact needs—is designed for your customer-facing team members. We regularly train front line staff ranging from 50 to 500 employees.
Often, staff members don’t appreciate the importance of their role within your organization. Helping them understand how vital they are is crucial to their—and your business’s—success. We accomplish this through strong messaging, role-play, and analysis of your operation.
Creating Value™ program includes:
Initial Consultation – We discuss your objectives and “pain points” and use the information to set measurable goals and accountabilities.
Vision and Mission – These get woven into the training materials we create for your team. (If you don’t have a vision/mission, we’ll help you craft one.)
Employee Training – Delivered to all front-line staff.
Train the Trainer – We provide this service to the leaders/coaches/trainers who are responsible for program sustainability after we’re gone.
On-Site Coaching – We coach leaders/coaches/trainers on our Powerful Coaching© techniques and shadow them on site.
Remote Coaching – Our remote coaching calls help you sustain the Powerful Coaching© techniques taught on site.
Follow-up remote coaching – Daily coaching calls for up to three weeks, then follow-up monthly calls.
Ongoing Support – Many clients choose to have refresher programs to re-invigorate existing or train new staff seasonally.
Duration
Creating Value™ generally rolls out in less than five weeks, but timing may vary based on the number of participants and intensity of the program.
Why It Works
Simple: Because we achieve results. Getting staff to buy in and be accountable is our top priority—and our claim to fame. Just ask our clients. We stay on board until the goals we set are achieved—and we give you all the tools you need to sustain your success.
Creating Value™ Sample Program
Designed for a front-line admissions team of 60 employees
- On-site consultation to determine scope and content of training
- Delivery of Train the Trainer program – one two-hour training class
- Delivery of front-line staff training – four two-hour training classes for up to 16 participants per class
- On-site coaching – two days
- Follow-up remote coaching – daily coaching calls for three weeks, then follow-up monthly calls
- On-site wrap-up with delivery of sustainability plan
Ready to learn more about Creating Value™? Contact us now.
