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People Are Talking About Us
I have worked closely with Deborah on our sales-training program for the last four years. She has a passion for excellence and finds true joy in helping institutions achieve and exceed their goals. Deborah identifies issues and opportunities and forms game plans that are strategic and well received by our partners.
Susan Schloeder, Senior Director, Attractions Development
SimEx-Iwerks Entertainment, Inc.
I first started working with Deborah of DEK Consulting Services when I was with the Wildlife Conservation Society and the Bronx Zoo. I ran Security and Admissions for the Prospect Park Zoo. Deborah was hired to conduct customer-service training. She is a dynamic trainer and great speaker and instilled in the employees a sense of pride in their jobs and ways to handle the most difficult guests. When I came to the Whitney, one of my first calls was to Deborah to do the same for my guards. The guards loved the program, and to this day, use her methods for dealing with customers. She also assisted other departments at the Whitney with customer-service training. I highly recommend her and her company.
John Balestrieri, Director of Security, Whitney Museum of American Art
We love our partnership with Deborah and her team and look forward to our refresher training every year! They have greatly impacted our organizations performance and ability to sustain results long after training. Our front-line team now continually puts our customers first and addresses issues immediately- preventing small problems from becoming bigger ones. DEK provided our managers the tools to keep staff focused and engaged daily with positive energy. Their expertise has helped us create amazing guest experiences; increasing our customer satisfaction as well as our bottom line.
Janet Johnson, Deputy Director, Jacksonville Zoo and Gardens
Deborah and her team from DEK Consulting Services did a terrific job elevating the energy and enthusiasm of our sales staff. Even our seasoned and established employees found value in the positive coaching techniques Deborah introduced, and they use the techniques daily and effortlessly. We see the impact not only in sales, but also in customer service and internal communication. Whether you are just starting a sales-training program for the first time or are looking to re-energize and elevate an existing one, I would recommend DEK Consulting Services to any organization with a sales team.
Jonathan Burke, Vice President, Visitor Experience and Operations, Museum of Science, MA
Our business had outgrown our existing process and space and was hard to manage. With Deborah’s help, we not only got our staff trained to increase accountability, we were able to increase revenue to have our first $1M sales year. Now, we run like a business- efficient, better communication, and my days are organized- no more chaos!
Rich Taylo, Owner, Taylo Plumbing and Heating
I found DEK to be very easy to work with. They did not take a traditional sales route—rather they started with the guest-services element and the greeting of our guests. They were very patient with our staff and worked very well with us as a group and with individuals. Their listening skills were appreciated, as it helped staff overcome that initial feeling that comes with upselling. Great training! Great follow up! Great results!
Tim Savona, Vice President of Operations, Indianapolis Zoo; now with Cleveland Metroparks Zoo
Deb’s training led to not only new internal team building and communication processes that we continue to use successfully years after, but improved guest engagement by our front line staff as evidenced by our guest surveys.
Jack Higgins, Executive Vice President and Chief Operating Officer, South Carolina Aquarium
Deborah’s knowledge of customer service and training for upselling made a huge difference in our front staff results. Not only raised the level of conversion by 20% within a month but also delivered a sense of joy and pride to our mid-managers that resulted in higher engagement and productive ideas.
Anna Domingo, General Manager, Madame Tussauds, New York
Deborah is professional, detail-oriented, and very thorough. She is a customer relations expert and works well with all stake-holders. Her communication skills are stellar and she is very resourceful. She is an excellent trainer and coach and has the ability to develop people into leaders within an organization. It was a pleasure working with Deborah.
Laura Crabtree Duymovic, General Manager, Wyndham Vacation Ownership
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